- Choosing a selection results in a full page refresh.
At LUNA IN THE SKY, we believe getting help should feel just as effortless as finding a dress you love. Whether you’re curious about a style, checking on an order, or simply need a little guidance, our team is always happy to hear from you.
Customer Support
vip@lunainsthesky.com
For order-related questions, please include your order number and the email address used at checkout. It helps us find your order and get back to you faster.
Response Time:
Monday–Friday · Within 24–48 business hours
Your Order
Need an update, tracking information, or help with your delivery? We’ve got you.
Finding Your Fit
Between sizes or unsure about a silhouette? Share your measurements and we’ll help you decide.
A Dress You’re Eyeing
Curious about fabric, details, fit, or anything else? Ask away.
Shipping & Returns
We can help clarify shipping, returns, refunds, and the next steps.
Something Completely Different
No worries. Tell us what you need and we’ll take it from there.
LUNA IN THE SKY
450 Southland Dr E
Lexington, KY 40503
United States
Business Correspondence Only – Not a Return Address
Please contact Customer Support before sending any return. We’ll provide the correct return instructions when applicable.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Messages received outside our customer care hours will be answered on the next available business day.
When reaching out, including these details can help us respond more quickly:
Maybe you’re searching for the right dress, waiting for something you ordered, or simply wondering if a certain style is right for you.
Whatever brought you here, take your time. Ask your questions, tell us what you’re looking for, and let us help make the process a little easier.
LUNA IN THE SKY — A little guidance when you need it, and plenty of room to make it your own.
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